Privacy Policy
Last updated: April 4, 2026
BetterFaith ("we," "us," or "our") operates the betterfaith.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information you provide
When you use BetterFaith, we may collect information you voluntarily provide, including:
- Name and email address when you join our waitlist or submit a contact form
- Information about your spiritual care needs when you use our matching questionnaire
- Payment information when you purchase sessions (processed by our third-party payment provider)
- Messages and communications between you and your guide
Information collected automatically
When you visit our website, we may automatically collect:
- Browser type, operating system, and device information
- IP address and approximate location
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Match you with a guide who fits your needs, theology, and preferences
- Facilitate and improve our services
- Communicate with you about your account, sessions, and updates
- Process payments and prevent fraud
- Analyze usage patterns to improve our website and services
- Comply with legal obligations
Session Confidentiality
The content of your sessions with your guide is confidential. We do not access, review, or share the substance of your conversations. Your guide may keep session notes for continuity of care, but these are not shared with BetterFaith staff or third parties.
If you are referred by a church partner, your church may receive confirmation that you are engaged in care (with your permission), but never the content of your sessions.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Your guide - the information necessary to provide spiritual care
- Service providers - payment processors, hosting providers, and analytics services that help us operate
- Legal requirements - when required by law, subpoena, or to protect our rights and safety
Cookies
We use cookies and similar technologies to remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings. Disabling cookies may limit some features of our website.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at privacy@betterfaith.com.
Children's Privacy
BetterFaith is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
BetterFaith
privacy@betterfaith.com
